AUTHORIZED SALES, SERVICE, & INSTALLING DEALER - Since 1980

WELCOME TO THE 21ST CENTURY...

 

Service!

1-800-334-7479

"We make it all work together."

Reviewed:  1-6-2012

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Clients! Please see "Must Call" for times when it's imperative to call us...

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ESA - Electronic Security Association
 & ESA of Ohio

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Service!

We service the equipment and systems that we sell and install. We'll be happy to provide service on these. Simply call us. BUT... to save time and money, use the checklist below FIRST. 

Before you call for service, 800-334-7479
...even though these may sound obvious or downright dumb, trust us, it pays you to check...

Top Ten:  Pre-call Checklist

1. Is there power to the equipment? 
2. If there are on-off switches, and are they on?
3. If there are electrical plugs, is the equipment plugged in? 
4. If there are transformers, are they plugged in? Leads secure? 
5. Have you checked fuses or circuit breakers?       800-334-7479
6. If phone lines are involved, are the phone lines plugged into the jacks?
7. Have you had a telephone technician or electrician working on anything in proximity to the system? 
8. If you have a PC based control system, have you shut everything down completely (30 seconds completely off) and rebooted?
9. If you have a WAN/LAN system, have you confirmed your connection is active, without doubt? 
10. Have you checked the physical connections?               800-334-7479

When you call for service, please describe the problem. Please let us know if you have followed this simple checklists first.