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Questions
Q: This is really a stupid question and I'm
not sure I should ask...
21st Century Answer: The only
stupid question is one that is NOT asked. If you want or need information, you
want or need information - simply that. This is security, your security, so ask,
ask, ask! See the other questions here. Add your own. Please.
AC Power
Q: What does "AC Power" on
my keypad mean (or a power symbol)?
21st Century Answer: In
most of our systems it means that you had an interruption of your electrical
power (power outage), and alerts you to this fact. Our emergency central station
has received a signal that your power went out, and you reverted to battery
backup so your system should work, regardless. As soon as your power is
restored, your system switches back to being powered by your AC power. This
signal frequently happens during a storm where there are temporary outages.
Unless you have an emergency, please don't call us during a storm. If you have
an emergency, call us.
Batteries
Q: Why don't the batteries on my security
system last forever?
21st Century Answer: We
don't know, but we wish they did. Batteries go dead. Things happen. That's life.
And when they go dead, we'll replace them. With battery backup your security
system works when the power goes out from any cause, and retains data and
commands programmed into your system. Low battery signal? Call us, or we'll be
calling you.
Batteries
Q: Can't I use a battery I can buy at
the store?
21st Century Answer: No. These are
special batteries designed for this purpose. These are available only through us
and only for the systems we install. Please don't mess with the batteries - you
can mess things up, and this can be costly.
Risk
Q. Now that I have a system, what is
the most important thing to be aware of? What's the biggest risk now?
21st Century Answer:
Complacency. Taking your system for granted. Not using it as it should be used.
Not arming it, not testing it.
 Feeling secure even though you are not using your
system. When nothing happens or seems to happen for a long period of time,
becoming complacent can happen and plays into human nature, but don't let it!
Arm your system. Test your system(s) regularly. If you get open close/reports or
commercial reports, review them. If you record cameras, review the material. You
get the idea. You don't know when something will happen, so it is wise to be
prepared and to use the tools you have. Thank you for asking. And please feel
free to review your coverage with us, call and ask us questions about your
concerns, etc. We're here to be of service to you. Use your systems. Rely
on us to help you.
 Referral
Q: I'd like to refer someone to you for a
system and your services. And how best
do I do this?
21st Century Answer: It's easy. For more information,
see referrals on the menu above left.
System Testing
Q: How often should I test my system?
21st Century Answer: This is
difficult to answer as we have so many different types of systems out
there: security, fire alarms, access control, etc. We have some monitored
systems that are checked by us daily, weekly, monthly, via phone lines. The best
overall answer is this: check your local system on a schedule after
talking with us about your specific situation - the put it on a calendar for
maintenance or other regular activities. Please call us to discuss your
particular, individual situation.
System Testing
Q: How do I test my system?
21st Century Answer: Please
refer to the materials that came with your system. Please see the answer to the
question above. Please call us to discuss this if you have questions. We're here
24 hours a day, so feel free.
Pre-Service Call Checklist
Q: Suddenly my system isn't working -
anything I can or should check by myself before I call you?
21st Century Answer: Yes.
Go here to >>>> SERVICE (also,
button, page top and bottom).
Changes, Contacting 21st Century
Q: When should I be contacting you? What
changes should signal that I should call?
21st Century Answer: Many
situations call for this. Changes in your environment, in conditions, in
planning, or another situational condition may affect your system, your
security, or emergency response. These are important. Please note these and
share these conditions or situations with others in your domain. IMPORTANT!
Consider these in light of your situation: commercial, residential,
institution, industrial, etc.
- Changes in phone lines, service types, add-ons, e.g., getting DSL
or ADSL, ordering "Call Waiting" or "Call
Blocking", etc. Any significant change in phone services,
please call.
- Interior changes, wall changes (interior walls), new windows, new doors,
additions, or improvements.
- Moving interior items that may change the configuration/coverage of
various devices (putting in a room divider could block a motion detector,
for example, or storage and stacking of items in an area that was formerly
empty).
- New building(s), garages, storage facilities, etc.
- Contractors working in your facility or home, particularly when you won't
be there or the facility is closed, overnight work, etc.
- New persons who will be using codes, visiting, staying, etc.
- When you go away, vacations, facility will be closing, closed for a
period, etc.
- When you're planning on moving.
- When the telephone company or an electrical contractor works on the
phones, phone lines, electrical work that may affect communication (this is
a rule - when the telephone technicians have been there, just call us).
Also, please keep in mind or remember that we provide a full line of
telephone systems, equipment, accessories - see main site for details.
Modern, all digital systems.
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FAQs
- Frequently asked questions by clients and
customers of all types, along with some questions and answers that are less
frequent, but quite important. Subject in GREEN,
Question in BLUE,
the answer at 21st Century Answer. 
